Q: Why should I choose Williamson International as my uniform supplier?
A: We are a fully owned and operated Australian company & have been supplying Corporate & School uniforms to Australian customers for over 40 years. Only the most reputable business can survive in this industry under the same ownership, for four decades. You can be guaranteed that you will be dealing with a company that knows their product, and can offer you uniforms today and for many years into the future with the confidence we will be there to assist you with your requirements long after many of the fly-by-nighters have gone.
We do not only sell Stock range garments, as most uniform suppliers do these days, we can manufacture garments to your specifications, and supply you with a total uniform concept. This can consist of a mixture of Custom Made & Stock Range items.
Q: I cannot find exactly what I am looking for on your web site, what can I do now?
A: Call us and we can help – we have access to dozens of ranges, plus as we are manufactures we can make exactly what you require in most cases. With so many items available to us, we simply cannot show them all on our site.
Q: Can I visit your showroom?
A: Yes, we welcome customers to come to us to discuss their requirements, please contact one of our Sales Team to make a suitable time, our Showroom is open Monday - Thursday 8.30am - 5pm and Friday 8.30am - 3pm.
Q: Can a representative visit me?
A: Our head office is based in Brisbane and our Sales Team visits customers throughout South East Queensland as required, we also call on customers throughout Central Queensland, New South Wales & Canberra on a regular basis.
For customers outside of these areas we can assist you via Phone & Email and should the need arise we would arrange a personal visit, time permitting.
Q: Can you send me a catalogue?
A: Due to the fact that we supply over 15 stock ranges plus we can manufacture any garment to your requirements, we do not have a catalogue that we can send out.
If you are looking for something that is not shown on our site, contact our Sales Team and they can put together a proposal showing relevant items and forward this to you.
Q: We have staff in offices across Australia; can orders be sent to a number of locations?
A: Yes, we can ship your orders to any location you require, however additional freight charges do apply. Contact our Sales Team to discuss your requirements.
Q: Can you carry garments in stock for our future requirements?
A: For companies with large staff numbers we are happy to negotiate a stock holding program, please discuss your specific requirements with one of our Sales Team.
Q: Can I have embroidery or printing added to garments I order?
A: Yes, most items & garments can have branding, please refer to the Branding section on the home page for full details and prices. Some restrictions do apply to branding options, our Sales Team can advise you further of these.
Q: How much does it cost for embroidery or Screen Printing, and is there a set-up charge?
A: The charges for embroidery and set-ups are listed under the "Branding" tab at the base of the Home Page. For orders of over 100 garments embroidery set up is at no charge for one embroidery design per garment. The cost of embroidery is based on the size of the design, and not on the number of colours required. Screen Printing charges do vary depending on the number of units being printed and also the number of colours in the print design.
Q: Will I be charged a set up charge for future orders?
A: For garments with embroidery there is a once off set up charge per embroidery design, this embroidery can be added to any style garment. Should the design need to be adjusted or the size of embroidery changed, a charge will apply. In many cases due to the printing process, printed items will incur some set up charges even for re-orders, your Account Manager can advise you of these charges.
Q: Will I see what the embroidery looks like before added to the garments in my order?
A: Yes, we will always either send you a physical sample of the embroidery or electronic copy for you to approve prior to any orders being commenced, and we require your approval before we proceed to the next stage. Delays in approval of your embroidery will delay your order.
Q: I have some garments purchased elsewhere I would like our embroidery added to, is this possible?
A: We can embroidery garments you have not purchased through us, however this service attracts a surcharge, please refer to the details under the "Branding" tab at the base of the home page for full details.
Q: I would like a copy of the embroidery design I have had set up.
A: We are unable to supply copies of the embroidery design, the set-up charges paid do not include the supply of the design to customers.
Q: What do you need to set up my embroidery?
A: We require your logo supplied in EPS Vector Format in the size you require for the embroidery. Please refer to Embroidery under our Terms & Conditions for additional details.
Q: Can you supply garments without any Branding?
A: Yes, your order can be supplied with Branding or No Branding or a combination of the two.
Q: I am ready to place my order but I am unsure of what sizes to order.
A: Contact our Sales Team and we can arrange a Sample / Fitting Size range to be supplied, please refer to Sample / Fitting Size ranges in our Terms & Conditions.
Q: What is the minimum quantity of garments that I can order?
A: We have low minimum quantities, and these do vary depending on the item; these are listed on the products page within this site, for most Stock Range Garments the minimum initial order is only 15 per style, per colour, and 30 per style for Custom Made garments which are made to one of our existing patterns, or a minimum of 50 garments when it is necessary to create a new pattern. These minimum quantities can be made up of an assortment of sizes.
Q: How do I pay for my order?
A: Please refer to our Terms & Conditions section for full details on payment methods and deposits if applicable.
Q: We have an event we need uniforms for, can you guarantee delivery by this date?
A: We will always try to assist and supply orders on or before time, please contact our Sales Team if you have a specific deadline you need to meet.
Q: Can I collect my order when it is ready?
A: Yes, if you like you can collect your order from our office in West End, Brisbane, or we will send it our via our standard carrier. Should you wish to use your own courier company to collect the order please ensure you advise your Sales Consultant of this when placing your order.
