TERMS & CONDITIONS
Should there be any of our Terms or Conditions that you are unable to meet, or you would like to discuss these with us, please do not hesitate to contact one of our Sales Team.
Orders can be placed either online, by phone, Fax or Post, please ensure we have your current fax number, as we will forward you a Confirmation Order when your order has been processed. When you receive this confirmation, please read it to ensure the order is correct, if you do not receive this fax please contact us to check we have received your order.
On-line ordering is available to all existing customers once they have registered and received their access codes for the Customer Login area. Registration can be completed via the link on the home page of the site. Once you register, we will upload all of your previously purchased items into your customer section, allowing you to place your orders with just a few clicks of the mouse. You will receive a confirmation email once we have received your order. Please allow up to 7 working days to receive your access codes from the time you have registered, these will be emailed to you plus we will send you a registration card for you to keep for your future records.
Please ensure you have listed the correct sizes required on your order, as no responsibility will be accepted for orders placed incorrectly.
SAMPLE POLICY
Samples of Custom Made Garments are made to order, and can take up to 21 days depending on material availability, these samples are charged at the standard cost plus 50% surcharge. If you are not an existing customer, payment or official purchase order will be required for the Custom Made sample when ordered. Once an order has been placed for this item, we will issue a credit to your account for the surcharge amount. Custom Made sample cannot be returned for credit / refund.
Samples of Stock Range Garments are charged at the current price at the time of ordering. However if you return them to us within 10 working days from our invoice date, we are happy to refund you in full by way of a credit, in the same method in which payment was made. Goods must be returned in original condition and packaging and should any damage have occurred, no credit will be issued. We endeavour to supply Stock Range garment samples within 7 business days. Sample garments for existing customers will be invoiced and added to their account, as above these will be credited against their account if returned to us within 10 working days of the invoice date, and in the same condition and packaging as they were when supplied, any samples not returned in the same condition or outside of the 10 working days will not be credited.
Please note that a handling & courier charge applies to cover the cost of sending samples, this portion is non-refundable under this policy.
The freight charges to return the samples to us are the responsibility of the purchaser.
To ensure you order correct sizes we can supply a Sample Size / Fitting range, this will be charged at the applicable rate per garment, size ranges for Custom Made garments will incur a surcharge. Any garments supplied as size ranges will be invoiced to the customer and cannot be returned and will not be credited.
MINIMUM ORDER QUANTITIES
Minimum order quantities are listed on the pages within this site, due to the vast selection of Custom Made and Stock Ranges, plus the number of suppliers we use, please check the item description as these do vary from item to item.
ARTWORK
If your order is being branded with Embroidery or Printing, we require artwork supplied to us in an EPS Vector format or as advised, this artwork must also be supplied in the size you require for the branding. For all alterations to artwork supplied, or if you are unable to supply the artwork in the required format, there may be a charge as the design may have to re-drawn, this is charged at $80 per hour & in most cases the charge is approximately only $40 +GST.
DELIVERY / PRODUCTION TIME
Welborne Corporate Image.
Custom Made Garments are all produced once the order has been placed, in most situations these are delivered within 6 weeks of your confirmed order, should there be a delay with your order due to fabric or other component being out of stock this lead time may increase. Should this situation arise one of our Sales Team will be in contact with you to discuss this. For larger quantities we can have garments manufactured at one of our offshore factories, lead times for these items are longer, but our Sales Team will advise you of this and keep you up to date once the order has been placed.
Stock Range Garments are ordered in from our supplier when you order and deposit has been received, if the garments are not having any branding these will be delivered to you within 14 days, garments with embroidery will be delivered within 21 days, generally we are able to deliver embroidered garments much quicker than this. As we buy from the major suppliers in Australia, there are times when an item may be temporally out of stock, should this situation arise one of our Sales Team will contact you and advise you of the new expected delivery date or assist you in finding a substitute item. If you are looking for an item quickly, please talk to one of our Sales Team and we will always try to assist in supplying these items by your required delivery date.
Promotional Items these items are also ordered once we have received your confirmed order & deposit, lead times vary from supplier to supplier and can depend on the time of year. Our Sales Team can advise you of the various lead times once you have selected the items you are interested in. If you are looking for an item quickly please talk to one of our Sales Team and we will always try to assist in supplying these items by your required delivery date.
The Uniform Company
Custom Made Garments are all produced once the order has been placed; in most situations these are delivered within 6 weeks of your confirmed order during April – October. Due to the large volume or orders we make for Back-to-School, orders placed during November – March can take up to 10 weeks for production.
Please refer to our Deadline dates that are listed on our term newsletter that is available to download or read in the Downloads section on this site. For larger quantities we can have garments manufactured at one of our offshore factories, lead times for these items are longer, but our Sales Team will advise you of this and keep you up to date once the order has been placed.
Stock Range Garments with the exception of The Uniform Company stock line Tailored Trousers & Shorts we can normally deliver your orders within 14 days, at times our suppliers are temporally out of stock, and should this situation arise one of our Sales Team contact you. The Uniform Company stock line Tailored Trousers & Shorts can be dispatched within 48 hrs of receipt of your order in most cases, should this not be possible we would advise you.
Promotional Items these items are ordered once we have received your confirmed order, lead times vary from supplier to supplier and can depend on the time of year. Our Sales Team can advise you of the various lead times once you have selected the items you are interested in. If you are looking for an item quickly please talk to one of our Sales Team and we will always try to assist in supplying these items by your required delivery date.
Oz Knit Knitwear
School Knitwear is produced to order once we have received your official order, in most situations these are delivered within 8 weeks of your confirmed order during June – November. Due to the large volume or orders we receive for winter, orders placed during December - May can take up to 12 weeks for production. In most cases we will deliver much quicker than these delivery times, however on rare occasions there may be a component that is unavailable and this can delay production, should this arise, one of our Sales Team will be in contact with you. Our Dead Line dates for ordering are listed in the term newsletters sent out or you can view or download the current newsletter at the Downloads section on the main page of the site.
Custom Knitwear is produced to order once we have received your official order, delivery depends on the availability of the yarn being used in your garments, these lead times will be discussed with you once you have finalized your requirements.
FREIGHT OPTIONS
To keep our prices low, delivery is charged on all consignments, the costs of this depends on the weight of the goods ordered and the destination of the shipment. We can give you an estimate of what the expected freight charges will be, if required. We will always endeavour to ship the goods via the most reasonable method, and only reputable carriers, unfortunately from time to time unexpected delays can occur, and we will not be held responsible for these. Should you wish to collect your goods or arrange for a 3rd party to collect, this is available during our normal working hours from our West End location. If you wish to collect your order please advise your consultant when placing the order and you will receive a phone call to advise you when the goods can be collected.
CANCELLATION OF ORDER
Once an order has been placed it is processed and the production process begins, and in most cases cancellation is not possible, should you need to cancel your order for any reason any, costs incurred by us, will be deducted from your deposit or charged to your credit account.
We do understand the unexpected can happen from time to time, so if this happens and you need to cancel or amend your order, please contact your Account Manager as quickly as possible and we will endeavour to assist you.
All fees & charges incurred by us, including re-stocking fees, freight charges and artwork charges will be the responsibility of the purchaser.
RETURNS / CREDIT CLAIMS
If there is a problem with any part of your order when it is received, it is necessary to contact a member of our Sales Team within 7 days of the invoice date to discuss this.
No unauthorized returns will be accepted.
Any charges for goods sent back via a different transport mode will be the responsibility of the purchaser.
The goods must be returned within 7 days of the authorization number being issued.
PAYMENT
For customers located in Australia, ordering off us for the first time, we will require a 50% deposit when your order is placed. For customers ordering from outside of Australia there is a 75% deposit required when the order is placed. You will be contacted when your order is complete and the balance of the payment with freight charges is required prior to the goods being dispatched. We regret we cannot offer a COD service. We will open a trading account for repeat customers once they have completed 3 transactions according to the above terms & have completed a Credit Application Form which can be downloaded from our Downloads section on the home page and this has been approved.
No goods will be dispatched when a customer’s account is overdue.
DEBT COLLECTION
If you have opened an account with us and payment on any of your invoices is not received by the due date, you will be contacted and it will be necessary to rectify the situation immediately. If after 14 days the debt has not been cleared it will be placed in the hands of a debt collection agency, any fee / charges relating to this collection will also be the responsibility of the purchaser.
The prices listed on this website are current at the time of publication, but are subject to change at any time at the discretion of management.
PRICING
Whilst every effort is made for us to lock in our quoted pricing for an agreed timeframe, we have no control over the pricing of some of our suppliers and as such reserve the right to adjust pricing if required.